Godden Home Interiors Privacy Policy
Effective Date: 22.10.2025
This Privacy Policy explains how Godden Home Interiors (“we,” “us,” or “our”), a family-owned business in the United Kingdom, collects, uses, and protects your personal information when you visit our website, book a consultation, or interact with our services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Godden Home Interiors
Our Unit Address: Unit 3, Platinum Business Park, Thorby Avenue, March, PE15 0AR
Telephone: 01354658100
Email: showroom@goddensinteriors.co.uk
Data Protection Officer (DPO) / Privacy Contact: Aaron Goddens
Email for Privacy Queries: info@goddenshomeinteriors.co.uk
2. The Data We Collect and Our Legal Basis
We collect and process two main types of data:
A. Data You Provide Directly to Us
This data is collected when you use our forms (e.g., for an in-home consultation booking or a general inquiry) and is necessary for us to provide our bespoke services.
| Type of Data | Data Fields Collected | Purpose of Processing | Legal Basis for Processing (UK GDPR) | Data Retention |
|---|---|---|---|---|
| Identity & Contact Data | Full Name, Email Address, Phone Number, Full Postcode, General Message | To contact you regarding your inquiry, confirm service area, and book your in-home consultation. | Performance of a Contract (or steps necessary to enter a contract) | Retained for the duration of the relationship and for a reasonable period necessary for internal record-keeping and legal accountability. |
| Service Needs Data | Brief description of needs (e.g., product type, window count, room details) | To prepare for your consultation and provide an accurate, bespoke quote. | Legitimate Interest (Responding to your direct request for a service quote). | Retained for the duration of the relationship and for a reasonable period necessary for internal record-keeping and legal accountability. |
Note: Data submitted via our contractor form (GoHighLevel) is used solely to respond to your inquiry and will not be used for marketing purposes.
B. Technical and Tracking Data
This data is collected automatically as you browse our website to help us understand visitor behaviour and run targeted advertising campaigns.
| Technology Used | Data Collected | Purpose of Processing | Legal Basis for Processing (UK GDPR) |
|---|---|---|---|
| Plausible Analytics (Self-Hosted) | IP address (anonymised), pages viewed, browser type, general location. | To gather simple, privacy-friendly website usage statistics (page views, unique visitors) for internal analysis and website improvement. | Legitimate Interest (Website performance monitoring), or Consent (via a Cookie Banner, if implemented). |
| Facebook Tracking Pixel (via Pixel Your Site) | Session information, actions taken on the site (e.g., viewing a service page). | To measure the effectiveness of our Facebook advertising and create custom audiences for retargeting ads (showing you relevant Godden Home Interiors advertisements after you leave our site). | Consent (via a mandatory acceptance through a Cookie Banner). |
| Website Technologies (WordPress, Elementor, Google Fonts) | Necessary data for site functionality, visual elements, and security. | To ensure the proper functioning and aesthetic display of our website. | Legitimate Interest (Essential website operation). |
3. How We Store and Share Your Data
- CRM (GoHighLevel): The personal information you provide via our forms is securely stored within our Customer Relationship Management (CRM) system, GoHighLevel, which is where we manage your booking and inquiry. We ensure this platform adheres to appropriate data protection standards.
- Third-Party Sharing: We do not share your personal data with any third parties for their independent marketing purposes. We only share data with essential service providers (e.g., our CRM provider, Plausible, or Facebook for retargeting purposes) as necessary to operate our business and the website, and under strict data processing agreements.
4. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
- The right to be informed about how your data is being used.
- The right of access to your personal data.
- The right to rectification (correcting inaccurate data).
- The right to erasure (the ‘right to be forgotten’).
- The right to restrict processing.
- The right to data portability (transferring your data to another provider).
- The right to object to certain types of processing (including direct marketing).
- Rights in relation to automated decision-making and profiling.
If you wish to exercise any of these rights, please contact our Data Protection Contact, Aaron Goddens, via email at info@goddenshomeinteriors.co.uk.
5. Lodging a Complaint
If you have a concern about how we handle your personal data, you have the right to make a complaint to the supervisory authority for data protection in the UK, which is the Information Commissioner’s Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
ICO Contact Details: https://www.ico.org.uk/make-a-complaint/
